{"id":4908,"date":"2021-08-24T09:53:38","date_gmt":"2021-08-24T09:53:38","guid":{"rendered":"https:\/\/techmarbles.com\/docs\/shopify-netsuite-integration\/reference-screenshots\/"},"modified":"2026-05-26T12:41:19","modified_gmt":"2026-05-26T12:41:19","slug":"reference-screenshots","status":"publish","type":"docs","link":"https:\/\/techmarbles.com\/products\/docs\/shopify-netsuite-integration\/reference-screenshots\/","title":{"rendered":"Logs, Common Errors and Troubleshooting, FAQs"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Logs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open&nbsp;<strong>Logs<\/strong>. Three tabs let you review every sync:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer &amp; Order Sync<\/strong>\u00a0\u2014 e.g.\u00a0<em>Order add<\/em>,\u00a0<em>Customer update<\/em>\u00a0with\u00a0<strong>Object ID<\/strong>.<\/li>\n\n\n\n<li><strong>Product Sync<\/strong>\u00a0\u2014 bulk operation steps (process to JSONL, upload to Shopify, bulk mutation) with\u00a0<strong>Bulk Operation ID<\/strong>.<\/li>\n\n\n\n<li><strong>Inventory Sync<\/strong>\u00a0\u2014 quantity and price sync steps with\u00a0<strong>Bulk Operation ID<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"520\" src=\"https:\/\/techmarbles.com\/products\/wp-content\/uploads\/2021\/08\/Shopify-Logs-1024x520.png\" alt=\"\" class=\"wp-image-9251\" srcset=\"https:\/\/techmarbles.com\/products\/wp-content\/uploads\/2021\/08\/Shopify-Logs-1024x520.png 1024w, https:\/\/techmarbles.com\/products\/wp-content\/uploads\/2021\/08\/Shopify-Logs-300x152.png 300w, https:\/\/techmarbles.com\/products\/wp-content\/uploads\/2021\/08\/Shopify-Logs-768x390.png 768w, https:\/\/techmarbles.com\/products\/wp-content\/uploads\/2021\/08\/Shopify-Logs-1536x780.png 1536w, https:\/\/techmarbles.com\/products\/wp-content\/uploads\/2021\/08\/Shopify-Logs-2048x1040.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Each row shows&nbsp;<strong>Log ID, Created Date, Operation, Status (Success \/ Failed \/ In Progress), and Message<\/strong>. Filter by&nbsp;<strong>All \/ Success \/ Failed<\/strong>,&nbsp;<strong>search<\/strong>,&nbsp;<strong>Refresh<\/strong>, or&nbsp;<strong>Clear Logs<\/strong>. An&nbsp;<strong>Active Webhooks<\/strong>&nbsp;panel shows the live webhooks driving real-time sync.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Example failed message:&nbsp;<em>&#8220;Order is either fulfilled or cancelled on NetSuite&#8221;<\/em>&nbsp;\u2014 the order can no longer be updated from Shopify.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Common Errors &amp; Troubleshooting<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Message \/ symptom<\/th><th class=\"has-text-align-left\" data-align=\"left\">Cause<\/th><th class=\"has-text-align-left\" data-align=\"left\">Resolution<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>&#8220;Order is either fulfilled or cancelled on NetSuite&#8221;<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">The order is locked in NetSuite.<\/td><td class=\"has-text-align-left\" data-align=\"left\">No action needed; the order can&#8217;t be updated once fulfilled\/cancelled in NetSuite.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>&#8220;A bulk mutation operation for this app and shop is already in progress&#8221;<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">A previous Shopify bulk operation hasn&#8217;t finished.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Wait for the running bulk job to complete, then retry; avoid overlapping manual syncs.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Products\/inventory not updating<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Product sync disabled, wrong checkbox field, or SKU\/field mismatch.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Confirm&nbsp;<strong>Enable Product Sync<\/strong>, the&nbsp;<strong>NetSuite checkbox field<\/strong>, and your field mappings; run&nbsp;<strong>Test Sync<\/strong>.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Prices wrong for a region<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Market\/catalog price mapping missing.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Map the Shop Market \/ Company Catalog to the correct&nbsp;<strong>NetSuite currency and price level<\/strong>.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Duplicate customers in NetSuite<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Existing record not matched.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Enable&nbsp;<strong>phone-based search<\/strong>&nbsp;and email\/email-domain matching.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Connection shows disconnected<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Token\/permission issue.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Re-authenticate under&nbsp;<strong>Configurations \u2192 NetSuite API Connection<\/strong>; verify the role&#8217;s web-services permissions.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Does the Shopify NetSuite integration sync both ways?<\/strong>&nbsp;Yes. Orders, customers, and refunds flow to NetSuite; inventory, prices, products, customers, refunds, and fulfillment flow back to Shopify.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Does it support Shopify Markets and B2B?<\/strong>&nbsp;Yes. You can map&nbsp;<strong>Shopify Markets<\/strong>&nbsp;and&nbsp;<strong>B2B Company Catalogs<\/strong>&nbsp;to NetSuite currencies and price levels, and sync customers as companies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can it sync Shopify POS orders?<\/strong>&nbsp;Yes \u2014 POS orders can be created in NetSuite as Sales Orders or Invoices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can orders become Purchase Orders in NetSuite?<\/strong>&nbsp;Yes \u2014 globally, or only for customers with a specific tag or metafield (great for drop-ship\/B2B).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How does it handle large catalogs?<\/strong>&nbsp;Product and inventory sync use&nbsp;<strong>Shopify bulk operations<\/strong>&nbsp;for high-volume performance; orders and customers sync via&nbsp;<strong>webhooks<\/strong>&nbsp;in near real time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can I prevent overselling?<\/strong>&nbsp;Yes \u2014 set an&nbsp;<strong>inventory quantity buffer<\/strong>&nbsp;to hold back reserve stock.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do I connect to NetSuite?<\/strong>&nbsp;Through the in-app&nbsp;<strong>Configurations<\/strong>&nbsp;flow using NetSuite Token-Based Authentication.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is there support if I need help?<\/strong>&nbsp;Yes \u2014 TechMarbles provides hands-on onboarding and support, including help videos and the option to schedule a meeting.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Need help? Use\u00a0<strong>More Actions \u2192 Help Video<\/strong>\u00a0in the app, check this documentation, or\u00a0contact TechMarbles\u00a0to schedule a meeting.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Logs Open&nbsp;Logs. Three tabs let you review every sync: Each row shows&nbsp;Log ID, Created Date, Operation, Status (Success \/ Failed \/ In Progress), and Message. Filter by&nbsp;All \/ Success \/ Failed,&nbsp;search,&nbsp;Refresh, or&nbsp;Clear Logs. An&nbsp;Active Webhooks&nbsp;panel shows the live webhooks driving real-time sync. Example failed message:&nbsp;&#8220;Order is either fulfilled or cancelled on NetSuite&#8221;&nbsp;\u2014 the order can &#8230; <a title=\"Logs, Common Errors and Troubleshooting, FAQs\" class=\"read-more\" href=\"https:\/\/techmarbles.com\/products\/docs\/shopify-netsuite-integration\/reference-screenshots\/\" aria-label=\"Read more about Logs, Common Errors and Troubleshooting, FAQs\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4897,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-4908","docs","type-docs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Logs, Common Errors and Troubleshooting, FAQs - TechMarbles Products<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/techmarbles.com\/products\/docs\/shopify-netsuite-integration\/reference-screenshots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Logs, Common Errors and Troubleshooting, FAQs - TechMarbles Products\" \/>\n<meta property=\"og:description\" content=\"Logs Open&nbsp;Logs. Three tabs let you review every sync: Each row shows&nbsp;Log ID, Created Date, Operation, Status (Success \/ Failed \/ In Progress), and Message. Filter by&nbsp;All \/ Success \/ Failed,&nbsp;search,&nbsp;Refresh, or&nbsp;Clear Logs. An&nbsp;Active Webhooks&nbsp;panel shows the live webhooks driving real-time sync. Example failed message:&nbsp;&#8220;Order is either fulfilled or cancelled on NetSuite&#8221;&nbsp;\u2014 the order can ... 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