{"id":8432,"date":"2025-07-31T09:35:43","date_gmt":"2025-07-31T09:35:43","guid":{"rendered":"https:\/\/techmarbles.com\/products\/docs\/erpnext-shopify\/troubleshooting-common-issues\/"},"modified":"2025-07-31T09:36:37","modified_gmt":"2025-07-31T09:36:37","slug":"troubleshooting-common-issues","status":"publish","type":"docs","link":"https:\/\/techmarbles.com\/products\/docs\/erpnext-shopify\/troubleshooting-common-issues\/","title":{"rendered":"Troubleshooting Common Issues"},"content":{"rendered":"\n<p>Encountering an issue? Here are some common problems and their solutions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ERPNext Connection Failed:<\/strong><ul><li><strong>Verify URL:<\/strong>\u00a0Double-check that your ERPNext Host URL is correctly entered.<\/li><\/ul><ul><li><strong>Check Credentials:<\/strong>\u00a0Ensure your API key and secret are valid and correctly typed.<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li><strong>Enable API:<\/strong>\u00a0Confirm that the ERPNext API is enabled in your ERPNext instance.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Database Connection Issues:<\/strong><ul><li><strong>MySQL Status:<\/strong>\u00a0Verify that your MySQL database server is running.<\/li><\/ul><ul><li><strong>.env Check:<\/strong>\u00a0Review the DATABASE_URL\u00a0in your .env\u00a0file for accuracy.<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li><strong>Prisma Migrate:<\/strong>\u00a0Run npx prisma migrate deploy\u00a0to ensure your database schema is up to date.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Redis Connection Issues:<\/strong><ul><li><strong>Redis Server:<\/strong>\u00a0Confirm that your Redis server is actively running.<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li><strong>.env Check:<\/strong>\u00a0Verify the REDIS_URL\u00a0in your .env\u00a0file is correct.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Shopify Webhook Issues:<\/strong><ul><li><strong>App Installation:<\/strong>\u00a0Ensure the app is properly installed on your Shopify store.<\/li><\/ul><ul><li><strong>Webhook Subscriptions:<\/strong>\u00a0Check your webhook subscriptions within your Shopify admin to ensure they are active.<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li><strong>Tunnel for Development:<\/strong>\u00a0If you&#8217;re in development, ensure your local tunnel (e.g., ngrok) is working correctly.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Mail us your concern on support@techmarbles.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Encountering an issue? Here are some common problems and their solutions: Mail us your concern on support@techmarbles.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8413,"menu_order":7,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-8432","docs","type-docs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting Common Issues - TechMarbles Products<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/techmarbles.com\/products\/docs\/erpnext-shopify\/troubleshooting-common-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Common Issues - TechMarbles Products\" \/>\n<meta property=\"og:description\" content=\"Encountering an issue? 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