{"id":8710,"date":"2025-08-08T07:29:49","date_gmt":"2025-08-08T07:29:49","guid":{"rendered":"https:\/\/techmarbles.com\/products\/docs\/tesyt\/troubleshooting-and-support\/"},"modified":"2025-08-08T07:39:31","modified_gmt":"2025-08-08T07:39:31","slug":"troubleshooting-and-support","status":"publish","type":"docs","link":"https:\/\/techmarbles.com\/products\/docs\/woocommerce-erpnext-integration\/troubleshooting-and-support\/","title":{"rendered":"Troubleshooting and Support"},"content":{"rendered":"\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-d53d5b8c37b512e380ff67ea3e955295\">Resolve common issues and access support resources for the WooCommerce ERPNext Integration Plugin.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Troubleshooting Common Issues<\/h4>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Issue Type<\/strong><\/td><td><strong>Steps to Resolve<\/strong><\/td><\/tr><tr><td><strong>ERPNext Connection<\/strong><\/td><td>Verify Host URL, API credentials, and SSL settings. Ensure ERPNext API is enabled.<\/td><\/tr><tr><td><strong>WordPress\/WooCommerce<\/strong><\/td><td>Check plugin\/theme compatibility, increase PHP memory limit (e.g., 512MB), verify database connectivity.<\/td><\/tr><tr><td><strong>Sync Issues<\/strong><\/td><td>Confirm cron jobs are running, validate field mappings, check permissions, ensure data formats match.<\/td><\/tr><tr><td><strong>Performance<\/strong><\/td><td>Adjust sync intervals, use batch processing, enable caching, optimize server resources.<\/td><\/tr><tr><td><strong>Logs<\/strong><\/td><td>Enable debug mode, review error logs, adjust log levels, implement log rotation.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Example: Connection Failure<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Error<\/strong>: <mark style=\"background-color:rgba(0, 0, 0, 0);color:#c80000\" class=\"has-inline-color\">Failed to connect to ERPNext<\/mark>.<\/li>\n\n\n\n<li><strong>Steps<\/strong>:\n<ol class=\"wp-block-list\">\n<li>Verify Host URL includes <mark style=\"background-color:rgba(0, 0, 0, 0);color:#32a801\" class=\"has-inline-color\">https:\/\/<\/mark>.<\/li>\n\n\n\n<li>Regenerate API Key\/Secret in ERPNext.<\/li>\n\n\n\n<li>Disable SSL verification temporarily to test.<\/li>\n\n\n\n<li>Check ERPNext server logs for blocked requests.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Support Resources<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plugin Documentation<\/strong>: Access help sections in <strong>ERPNext Integration<\/strong> \u2192 <strong>Help<\/strong>.<\/li>\n\n\n\n<li><strong>WordPress Codex<\/strong>: General WordPress troubleshooting.<\/li>\n\n\n\n<li><strong>WooCommerce Docs<\/strong>: Store-specific issues.<\/li>\n\n\n\n<li><strong>ERPNext Docs<\/strong>: API and configuration details.<\/li>\n\n\n\n<li><strong>Community Support<\/strong>:\n<ul class=\"wp-block-list\">\n<li>WordPress Forums<\/li>\n\n\n\n<li>WooCommerce Community<\/li>\n\n\n\n<li>ERPNext Community<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Plugin Support<\/strong>: Contact the developer via the plugin\u2019s support channel.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Getting Help<\/h4>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-38aefe7ea37f413ccabebd9b29d987e8\">For unresolved issues, provide the following to support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plugin version<\/li>\n\n\n\n<li>WordPress\/WooCommerce versions<\/li>\n\n\n\n<li>ERPNext version<\/li>\n\n\n\n<li>Error logs (from ERPNext Integration \u2192 Logs)<\/li>\n\n\n\n<li>Description of the issue and steps to reproduce<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Resolve common issues and access support resources for the WooCommerce ERPNext Integration Plugin. Troubleshooting Common Issues Issue Type Steps to Resolve ERPNext Connection Verify Host URL, API credentials, and SSL settings. Ensure ERPNext API is enabled. WordPress\/WooCommerce Check plugin\/theme compatibility, increase PHP memory limit (e.g., 512MB), verify database connectivity. Sync Issues Confirm cron jobs are &#8230; <a title=\"Troubleshooting and Support\" class=\"read-more\" href=\"https:\/\/techmarbles.com\/products\/docs\/woocommerce-erpnext-integration\/troubleshooting-and-support\/\" aria-label=\"Read more about Troubleshooting and Support\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8656,"menu_order":10,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-8710","docs","type-docs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting and Support - TechMarbles Products<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/techmarbles.com\/products\/docs\/woocommerce-erpnext-integration\/troubleshooting-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting and Support - TechMarbles Products\" \/>\n<meta property=\"og:description\" content=\"Resolve common issues and access support resources for the WooCommerce ERPNext Integration Plugin. 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