{"id":9286,"date":"2026-09-03T10:26:20","date_gmt":"2026-09-03T10:26:20","guid":{"rendered":"https:\/\/techmarbles.com\/products\/?post_type=docs&#038;p=9286"},"modified":"2026-09-03T10:26:21","modified_gmt":"2026-09-03T10:26:21","slug":"dashboard-logs-9286","status":"publish","type":"docs","link":"https:\/\/techmarbles.com\/products\/docs\/odoo-integration\/dashboard-logs-9286\/","title":{"rendered":"Troubleshooting &amp; Best Practices"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Connection Problems<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cannot connect to Odoo<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Verify the Odoo URL is correct and reachable (must include\u00a0<code>https:\/\/<\/code>).<\/li>\n\n\n\n<li>Check the database name and credentials (an\u00a0<strong>API key<\/strong>\u00a0often works better than a password).<\/li>\n\n\n\n<li>Ensure Odoo is version 16.0 or later.<\/li>\n\n\n\n<li>Confirm the API user has the required read\/write permissions.<\/li>\n\n\n\n<li>The app distinguishes &#8220;Invalid Odoo Host Url&#8221; (URL\/host issue) from &#8220;Invalid Odoo account credentials.&#8221; (login issue) \u2014 fix the one indicated.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Sync Failures<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check the\u00a0<strong>Logs<\/strong>\u00a0for the specific error message.<\/li>\n\n\n\n<li>Confirm the relevant sync is enabled and saved.<\/li>\n\n\n\n<li>Verify location\/warehouse mapping and SKU\/Barcode (or Variant ID) mapping.<\/li>\n\n\n\n<li>Check the\u00a0<strong>Duplicate SKUs<\/strong>\u00a0tabs \u2014 duplicate identifiers are a common cause of wrong\/failed product mapping.<\/li>\n\n\n\n<li>Be mindful of API rate limits \u2014 use category\/tag\/collection filters for large catalogs.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Inventory Discrepancies<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Verify location mapping (or &#8220;Skip location mapping&#8221; if intended).<\/li>\n\n\n\n<li>Check sync frequency \/ real-time settings.<\/li>\n\n\n\n<li>Confirm the quantity type (Available vs On Hand vs Forecasted)\u00a0<strong>and<\/strong>\u00a0the Shopify Target Type (which Shopify field is written).<\/li>\n\n\n\n<li>If you use &#8220;Combine Odoo available + Shopify committed&#8221; or &#8220;Sync Odoo Incoming Qty&#8221;, remember they change what the Shopify numbers represent.<\/li>\n\n\n\n<li>Review recent inventory logs.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Getting Help<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong>\u00a0support@techmarbles.com<\/li>\n\n\n\n<li><strong>Logs:<\/strong>\u00a0review for error details<\/li>\n\n\n\n<li><strong>\ud83d\ude80 Schedule a Call:<\/strong>\u00a0<a href=\"https:\/\/calendly.com\/techmarbles\/shopify-odoo-support\">Book a meeting<\/a>\u00a0with our experts<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Common Errors &amp; Solutions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;No valid user with order sync enabled&#8221;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Order sync is disabled or the user isn&#8217;t configured. Enable Order Sync, verify configuration, and check the Odoo connection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;Unable to populate Company list options&#8221;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cannot retrieve Odoo company data. Verify connection credentials, user permissions, and that companies exist in Odoo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;Failed to Get Inventory data&#8221;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cannot retrieve inventory\/location data. Check Shopify API permissions and Odoo warehouse setup, then use&nbsp;<strong>Refresh<\/strong>&nbsp;to reload locations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;Product sync is already running&#8221;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Another sync is in progress. Wait for it to finish (or use&nbsp;<strong>Cancel export &amp; reset<\/strong>&nbsp;for a Shopify \u2192 Odoo export), then retry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;Please enable Stock Sync or inventory location mapping&#8221;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Inventory requirements aren&#8217;t met. Enable stock sync and configure location mapping (or enable&nbsp;<strong>Skip location mapping<\/strong>).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;Order data not found&#8221;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Shopify order can&#8217;t be retrieved. Verify it exists and isn&#8217;t deleted\/archived, and check API permissions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;Unable to populate Tax Type list options&#8221;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cannot retrieve tax configuration. Check Odoo tax setup and user permissions; remember Tax Type only appears when&nbsp;<strong>Enable Fixed Tax Mapping<\/strong>&nbsp;is on.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;The field &#8216;x_\u2026&#8217; does not exist in Odoo\u2026&#8221; (Variant ID \/ Field Mapping)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For the Shopify Variant ID field or a custom field mapping, ensure the technical name is valid and starts with&nbsp;<code>x_<\/code>&nbsp;for auto-creation, or that the field already exists on the correct model.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&#8220;Failed to sync images&#8221;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Image sync failed. Check image formats\/sizes and that URLs are accessible; for&nbsp;<strong>All Images<\/strong>, clean up duplicates first.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wrong product \/ variant mapped<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Usually caused by duplicate SKUs\/barcodes. Check the&nbsp;<strong>Duplicate SKUs<\/strong>&nbsp;tabs in Logs and resolve duplicates, or switch matching to&nbsp;<strong>Shopify Variant ID<\/strong>&nbsp;in Configuration.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Best Practices<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Product Management<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Use\u00a0<strong>consistent SKUs\/barcodes<\/strong>\u00a0(or Variant ID mapping) for accurate matching and to avoid duplicates.<\/li>\n\n\n\n<li>Complete product data in the source system before syncing.<\/li>\n\n\n\n<li>For large catalogs, sync by\u00a0<strong>category\/tag\/collection<\/strong>\u00a0to stay within API limits, and use the\u00a0<strong>date-range filter<\/strong>\u00a0on manual syncs to re-sync only what changed.<\/li>\n\n\n\n<li>Use the\u00a0<strong>Duplicate SKUs<\/strong>\u00a0tabs periodically to catch data-quality issues early, and the\u00a0<strong>Product Sync Status<\/strong>\u00a0tab to verify mappings and push individual products.<\/li>\n\n\n\n<li>Use\u00a0<strong>Market Catalog<\/strong>\u00a0mapping for multi-market pricing and Odoo price lists for flexible pricing.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Inventory Management<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Map all locations before enabling stock sync; test with a small set first.<\/li>\n\n\n\n<li>Pick a frequency (or real-time) matched to your order volume.<\/li>\n\n\n\n<li>Use\u00a0<strong>Combine available + committed<\/strong>\u00a0during high-traffic sales to avoid premature out-of-stock.<\/li>\n\n\n\n<li>Decide on zero-stock handling based on whether you want out-of-stock items visible.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Order Processing<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Monitor the dashboard (including the\u00a0<strong>Failed Orders<\/strong>\u00a0and\u00a0<strong>Sync Success Rate<\/strong>\u00a0cards) and address\u00a0<strong>Failed<\/strong>\u00a0orders promptly (use\u00a0<strong>bulk resync<\/strong>).<\/li>\n\n\n\n<li>Configure invoicing\/payments to match your accounting workflow before going live \u2014 and use\u00a0<strong>Invoice Sync Only<\/strong>\u00a0if you only need invoices in Odoo, keeping its inventory\/delivery caveats in mind.<\/li>\n\n\n\n<li>Test status sync (and real-time webhooks, if used) with sample orders, including refunds if you enable refund status sync.<\/li>\n\n\n\n<li>Use\u00a0<strong>tag-based<\/strong>\u00a0customer\/company\/warehouse mapping for structured routing.<\/li>\n\n\n\n<li>Check the\u00a0<strong>Duplicate Orders \u2013 Odoo<\/strong>\u00a0tab in Logs occasionally to catch doubled orders early.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Customer &amp; CRM<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Start with\u00a0<strong>Only update existing customers<\/strong>\u00a0to prevent duplicates.<\/li>\n\n\n\n<li>Use tag filtering to sync the right segments.<\/li>\n\n\n\n<li>Use the\u00a0<strong>CRM Lead<\/strong>\u00a0tab to capture abandoned checkouts and draft orders.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">System &amp; Security<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Review\u00a0<strong>Logs<\/strong>\u00a0regularly and keep configuration current.<\/li>\n\n\n\n<li>Use\u00a0<strong>API keys<\/strong>\u00a0and HTTPS; grant the Odoo user only the permissions it needs.<\/li>\n\n\n\n<li>Test configuration changes on small datasets first.<\/li>\n\n\n\n<li>Keep both the Odoo and Shopify apps updated.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Connection Problems Cannot connect to Odoo Sync Failures Inventory Discrepancies Getting Help Common Errors &amp; Solutions &#8220;No valid user with order sync enabled&#8221; Order sync is disabled or the user isn&#8217;t configured. Enable Order Sync, verify configuration, and check the Odoo connection. &#8220;Unable to populate Company list options&#8221; Cannot retrieve Odoo company data. Verify connection &#8230; <a title=\"Troubleshooting &amp; Best Practices\" class=\"read-more\" href=\"https:\/\/techmarbles.com\/products\/docs\/odoo-integration\/dashboard-logs-9286\/\" aria-label=\"Read more about Troubleshooting &amp; Best Practices\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8193,"menu_order":10,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-9286","docs","type-docs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting &amp; Best Practices - TechMarbles Products<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/techmarbles.com\/products\/docs\/odoo-integration\/dashboard-logs-9286\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting &amp; Best Practices - TechMarbles Products\" \/>\n<meta property=\"og:description\" content=\"Connection Problems Cannot connect to Odoo Sync Failures Inventory Discrepancies Getting Help Common Errors &amp; Solutions &#8220;No valid user with order sync enabled&#8221; Order sync is disabled or the user isn&#8217;t configured. 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