Cancellation & Refund Policy

2. Cancellation Policy

2.1 Subscription Services

• Customers may cancel their subscription at any time through their account dashboard or by contacting our support team.
• Cancellation will be effective at the end of the current billing cycle.
• No further charges will be incurred after cancellation is processed.
• Access to subscription services will continue until the end of the paid period.

2.2 Custom Development Projects

• Cancellation requests must be submitted in writing via email.
• Cancellation charges may apply based on the project stage:
  • During planning phase (0-25% completion): 25% of total project cost
  • During development phase (26-75% completion): 50% of total project cost
  • During testing/deployment phase (76-100% completion): No cancellation allowed
• Work completed up to the cancellation date will be delivered upon payment of applicable cancellation charges.

2.3 One-Time Services

One-time services may be cancelled within 24 hours of purchase for a full refund, provided no work has commenced.

3. Refund Policy

3.1 Eligibility for Refunds

Refunds may be claimed under the following circumstances:

• Service was not delivered as described or agreed upon.
• Technical issues on our end prevented service delivery.
• Duplicate or erroneous charges were made.
• Service was cancelled within the applicable cooling-off period.
• Non-performance or material breach of service agreement by us.

3.2 Refund Timeframes

• Subscription Services: Refund requests must be made within 7 days of the charge date. Refunds are prorated based on unused service time.
• One-Time Services: Refund requests must be made within 24 hours of purchase if service has not commenced, or within 14 days if service was not delivered as promised.
• Custom Development: Refunds are calculated based on work completed and cancellation charges as outlined in Section 2.2.

3.3 Non-Refundable Items

The following are non-refundable:

• Services that have been fully delivered and utilized.
• Custom development work that has been completed and delivered.
• Third-party costs incurred on behalf of the client (hosting, domain, licenses).
• Consultation fees for services already rendered.
• Services cancelled after the applicable refund period.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] or [email protected]
2. Include your order/invoice number and transaction details.
3. Provide a detailed reason for the refund request.
4. Include any supporting documentation (screenshots, correspondence, etc.).

4.2 Refund Processing Timeline

• Refund requests will be reviewed within 3-5 business days of receipt.
• Upon approval, refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Bank processing times may vary; please allow an additional 5-7 business days for the refund to reflect in your account.

4.3 Partial Refunds

Partial refunds may be issued in cases where:

• Services were partially delivered or utilized.
• A prorated refund is applicable for subscription services.
• Mutual agreement is reached between the customer and Techmarbles.

5. Compliance with Indian Laws

5.1 Consumer Protection Act, 2019

In accordance with the Consumer Protection Act, 2019, customers have the right to:

• Be protected against unfair trade practices.
• Receive information about the quality, quantity, and standards of services.
• Seek redressal against unfair practices or deficiency in services.
• File complaints with Consumer Forums for dispute resolution.

5.2 Cooling-Off Period

As per the Consumer Protection (E-Commerce) Rules, 2020, customers have a cooling-off period to cancel certain services without penalty within the timeframes specified in this policy.

5.3 Dispute Resolution

Any disputes arising from cancellation or refund requests will be resolved in accordance with Indian law. Customers may approach the appropriate Consumer Forum or seek resolution through alternative dispute resolution mechanisms.

6. Force Majeure

We shall not be liable for any delay or failure to provide services or process refunds due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government actions, network failures, or other force majeure events.

7. Modifications to Services

We reserve the right to modify, suspend, or discontinue any service (or any part thereof) at any time. If we discontinue a paid service, we will provide prorated refunds for the unused portion of the service period.

8. Payment Gateway Issues

In case of payment gateway failures, duplicate charges, or transaction errors:

• Report the issue immediately to our support team.
• We will investigate and process refunds for erroneous charges within 7-10 business days.
• Failed transactions that resulted in money deduction will be refunded or credited as per the payment gateway's policy (typically 7-14 business days).

9. Chargeback Policy

We encourage customers to contact us directly to resolve any billing disputes before initiating a chargeback with their bank. Chargebacks may result in:

• Immediate suspension of services.
• Additional investigation and processing time.
• Potential denial of future services if chargebacks are found to be fraudulent.

10. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically.