Troubleshooting Common Issues

Encountering an issue? Here are some common problems and their solutions:

• ERPNext Connection Failed:
  • Verify URL: Double-check that your ERPNext Host URL is correctly entered.
  • Check Credentials: Ensure your API key and secret are valid and correctly typed.
  • Enable API: Confirm that the ERPNext API is enabled in your ERPNext instance.
• Database Connection Issues:
  • MySQL Status: Verify that your MySQL database server is running.
  • .env Check: Review the DATABASE_URL in your .env file for accuracy.
  • Prisma Migrate: Run npx prisma migrate deploy to ensure your database schema is up to date.
• Redis Connection Issues:
  • Redis Server: Confirm that your Redis server is actively running.
  • .env Check: Verify the REDIS_URL in your .env file is correct.
• Shopify Webhook Issues:
  • App Installation: Ensure the app is properly installed on your Shopify store.
  • Webhook Subscriptions: Check your webhook subscriptions within your Shopify admin to ensure they are active.
  • Tunnel for Development: If you’re in development, ensure your local tunnel (e.g., ngrok) is working correctly.

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