Refund Sync

By enabling this feature, you can display information about the refunded products WC to NetSuite and NetSuite to WC. Follow the following steps to refund

Steps to refund the from NetSuite to WC:

• Go to the NetSuite account
• Go to Transaction > Sales > Enter Sales Order > list
• Click on view 
• On the order details page click Fulfill 
• On the item Fulfil page change Status “Picked” to “Shipped” and add the location of the product
• To check the product location click the link under “Created from” and it will redirect to the “Sales Order” page, scroll down, here you will see a box with product details. Now click on the link under “Model No” (will be like -SL this is the item name) 
• On click on the link, it will redirect to the “Inventory Item” page, scroll down till you can’t find the values in front of a particular location. Now select that location in the location field on the “Item Fulfill” page
• After changing, the Status and Location click on the Save button
• Now again go to sales order and click on view
• Click on the “Authorize Return” button 
• Select the location of the item and save
• It will redirect to the “Return Authorization” page, now click on the “Receive” button and it will redirect to the “Item Receipt To be Generates” page 
• Select the option from “Restock Item” (accordion to your requirement Either Yes or no)  click on save and 
• It will redirect to the “Return Authorization” page, now click on “Refund”

Steps to refund the from WC to NetSuite:

• Go to the NetSuite account
• Go to Transaction > Sales > Enter Sales Order > list
• Click on view 
• On the order details page click Fulfill 
• On the item Fulfil page change Status “Picked” to “Shipped” and add the location of a product
• To check the product location click the link under “Created from” and it will redirect to the “Sales Order” page, scroll down, here you will see a box with product details. Now click on the link under “Model No” (will be like -SL this is the item name) 
• On click on the link, it will redirect to the “Inventory Item” page, scroll down till you can’t find the values in front of a particular location. Now select that location in the Location field on the “Item Fulfill” page
• After changing, the Status and Location click on the Save button
• Now go to your WC orders, and refund the product